Passenger Handling

ICTS Albania represents international airlines and cruiseliners. Our staff is often the first point of contact for passengers and is responsible for the public’s perception of our clients. Outstanding performance is paramount, and is reflected throughout the activities performed by our agents at check-in, the self-check-in kiosks and the gates.

ICTS Albania’s Integrated Services solution provides the combination of security interviewing and passenger check-in handling. The practice not only streamlines the check-in process, but also reduces staff hours and thus costs to the airline. For more information about our Integrated Services solution, click here.