The screening operations at the checkpoints hinge upon proactive management and supervision to maintain regulatory compliance and staff competency. The smooth running of checkpoint security plays a vital role in the passengers’ overall airport experience.
ICTS Albania uses proven quality control and staffing models for monitoring, tracking and measuring performance. Our checkpoint screeners are handpicked with the help of a computerised psychometric testing system called Mcast. Mcast guarantees that candidates have the right set of skills and the right approach to the job. This careful matching results in a particularly low staff turnover rate.
The screeners are trained to the highest level and have access to a range of valuable resources and training programs. These basic and recurrent training programs use Eagle - a computer-based training (CBT) platform developed by ICTS’ technological subsidiary. It is with Eagle that specific courses such as those for X-ray screeners are run.
By effectively distributing duties, investing in training, and mentoring staff regularly, we ensure the delivery of a professional and excellent level of service, which benefits the passenger and facilitates their airport experience.