Airport Customer Care

The passenger experience is central to the smooth running of airport operations and is one of the key elements propelling airport improvement plans. In keeping with this principle, ICTS Albania has invested extensively in specialist training courses that equip staff with the skills to deliver an elevated level of customer care.

We work closely with key airport stakeholders, attentively selecting the most appropriate staff profile, dress code and training packages to match operations. The following are examples of services offered by ICTS group companies at major airports worldwide:

  • Landside and Airside Escorting
  • Central Search Greeting
  • Boarding Card Verification
  • LAG Assistance (referring to the restrictions on liquids, aerosols and gels)